December 15, 2025
At large venues, transaction volume spikes and distributed vendor ecosystems create operational complexity. Braves Truist Park addressed these challenges by adopting mobile POS solutions, centralizing settlement flows, and deploying real-time operational dashboards. The mobile POS rollout reduced queue times and expanded point-of-sale coverage across concessions and merchandise stands.
Centralized settlement and standardized vendor onboarding simplified payouts and reconciliation, cutting time to clear vendor accounts. Dashboards provided operations teams with live indicators—transaction throughput per lane, average service time, and inventory depletion—that informed staffing decisions during events. The result was improved guest experience, higher throughput during peak windows, and more predictable vendor settlements.
Key success factors included robust connectivity planning, phased vendor onboarding, and a focus on measurable KPIs that tied operational improvements to revenue outcomes.
Post-implementation, the venue reported faster queue handling during peak windows, reduced refund rates from order errors, and clearer vendor reconciliation cycles—metrics that directly translated into improved fan experience and better vendor relationships.
Implementation & selection: For Braves Truist Park Case Study, prioritize vendors that provide clear SLAs, strong onboarding and integration support, and measurable KPIs tied to operational outcomes. Look for platforms that include APIs for reporting, sandbox environments, and proven reliability in similar deployments. Ensure that the vendor offers monitoring and a roadmap for product improvements so you can evolve the solution with your business needs.