How to Document a Business SituationIntroductionDifferent investigation techniques can be used to document a business situation. They can be classed as either quantitative or qualitative. This article discusses the investigation techniques used for the digital transformation project of Unhappy Bank.InterviewsThese …
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Lifecycle of a Business ChangeIntroductionLet’s start by defining what is a business change. Business change refers to the process of modifying the way a business operates or the processes and systems that it uses to achieve its goals. It can …
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How to Measure Success of a Digital Transformation ProjectIntroductionTo assess Unhappy Bank’s current performance against its objectives and strategies, performance measurement tools were defined. One such tool was the Balanced Scorecard (BSC), which comprises four key performance areas: financial, internal …
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What is the Current State of Unhappy Bank?IntroductionAs Unhappy Bank was striving to achieve it’s goals, it was essential to conduct a thorough analysis of their internal and external environment. This is where a SWOT analysis comes into play. By …
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Analysing the Business EnvironmentIntroductionBanks operate within a larger ecosystem and engage with customers and other businesses. Additionally, banks have an internal environment that they interact with, and both environments require analysis. This article will illustrate the use of business environment …
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